PaperPing is a WhatsApp Business messaging service operated by Pens n Papers ("we", "us"). This policy explains what information we handle and why.
Information we handle
- Business account details: business name, owner and team member names, mobile numbers, email, GSTIN and address.
- WhatsApp data our clients send and receive through PaperPing: contact names and numbers, message content, photos and files, and delivery status.
- Payment records for wallet recharges. Card and UPI details are handled by our payment partner Razorpay and are not stored by us.
- Technical logs such as sign-in times and IP addresses, used for security.
- If a team member turns on phone alerts, a notification address for that device (from Google Firebase), used only to send those alerts.
How we use it
- To deliver and receive WhatsApp messages on behalf of our clients through the WhatsApp Business Platform (Meta).
- To show conversations, reports and invoices to the client who owns them.
- To bill for our services and to keep the service secure.
Who can see it
- Each client's data is visible only to that client's team and to our support staff when helping them.
- Messages pass through Meta's WhatsApp Business Platform, which processes them under Meta's own terms.
- We do not sell personal information.
Our clients' customers
Businesses using PaperPing are responsible for having their customers' permission to message them. A customer can reply STOP at any time to stop marketing messages from that business.
Storage and retention
Account and message records are kept while the client's account is active and for a reasonable period after, unless deletion is requested. Photos and files are held by WhatsApp for about 30 days and are not stored on our servers.
Your choices
You can ask us to correct or delete information about you by writing to pensnpapers.in@gmail.com.
Contact
Pens n Papers — pensnpapers.in@gmail.com